Here are a few questions along with answers that you may find useful

FREQUENTLY ASKED QUESTIONS



1. What is a nappy cake?
A nappy cake is a beautiful yet practical gift for any new mum or mum-to-be.  Each nappy cake is made up of various useful items, for example, nappies, bibs, muslins, blankets, babygrows (the contents of each individual nappy cake is listed beside its picture on the website). Our nappy cakes are presented in different ways to resemble cakes, cribs, owls etc.  We have designed a range of nappy cakes to suit any budget.  With a variety of different shapes, sizes and colours you should have no problem finding the perfect gift!
2. What nappies do you use?
As standard we use Pampers Baby Dry size 3 nappies in all of our boy and girl nappy cakes.  In our unisex nappy cake ranges we use Pampers Baby Dry size 2 nappies, unless otherwise stated.  Using size 2 and size 3 nappies allows the recipient to have some time to enjoy and admire their gift before disassembling to use their products.
3. Can you custom make a nappy cake for me?
Unfortunately, at present we are unable to offer a customised service. 
4. How do you deliver my nappy cake?
Nappy cakes are wrapped in cellophane and finished with a pull-bow.  They are then securely packaged in a cardboard box for delivery.  As standard we use My Hermes courier for our nappy cakes.  Please allow 3-5 working days from dispatch to receive your order.
5. Can the gift be delivered directly to the recipient?
We can ship your gift to any address within the UK that is convenient for you eg. home, work, or directly to the recipient. Please ensure all delivery details are correct to avoid any disappointment.
6. How will I know if you have received my order?
Once you have placed your order, you will receive a confirmation e-mail with details of the items you have ordered and the amount charged to your credit/debit card or PayPal account.
7. What is the turnaround time on orders?
As each item is made to order, please allow 2-3 working days for dispatch (excludes Saturday, Sunday and Northern Ireland public holidays).  
8. How will I know when my item is dispatched?
We will send you an e-mail notifying you that your item has been dispatched.  Please then allow 3-5 working days from dispatch to receive your order.
9. What is the quality of the items used in your handmade baby gifts?
Being parents ourselves, we know that all mums want what is best for their baby, so we only use products we would be happy to use on our own children.  We use trusted brands such as Pampers, Johnson's and Tommee Tippee, and all our baby clothing items are 100% cotton.  So you can be confident that you are giving a high quality gift, that is both beautiful and practical.
10. Can I add a personalised message with my gift?
We can supply a small gift card (approx 5.7 x 8.9 mm) with our nappy cake gifts, free of charge.  Your message can be filled in at checkout and this will be handwritten on the gift card and attached to your gift. 
If you would like to send a personalised message with any of our other handmade gifts, we have a selection of cards that you can purchase at an extra cost. If you would like this to be handwritten by us and sent directly to the recipient, just fill in your message at checkout.